Installation FAQ

A typical timeline is approximately 1 week to 10 days after the material and booking details are confirmed. Earlier installation may be available case by case depending on material availability, schedule, location and project size.

Victorious offers furniture moving as part of the project when suitable and included in the scope. Customers should remove small items, valuables, fragile items, electronics, bedding, clothing, closet contents and personal belongings before installation.

Yes, removal and disposal can be handled when included in the project scope. Final details depend on the estimate and site conditions.

Pets and children must be kept away from the installation work area. Dogs and cats should be secured safely away from tools, open doors and work traffic. For birds and other sensitive respiratory pets, indoor air quality is especially important, so they should be kept in a separate, well-ventilated area away from the work zone. An indoor air quality monitor may be helpful for highly sensitive pets, but customers remain responsible for pet safety, ventilation and containment.

A typical residential carpet project, such as 2 to 3 bedrooms, a small to mid-size hallway and one flight of stairs, is commonly scheduled for 1 to 2 days. If furniture moving is involved, customers should allow additional time, often up to an extra half day depending on the amount and type of furniture.

Condo customers should contact property management first and request the renovation request form, flooring requirements, acoustic requirements, insurance requirements, WSIB requirements, elevator booking rules and parking/loading rules. Victorious carries $5M commercial liability insurance and WSIB, and acoustic underpad options are available for many condo requirements. Approval, parking, service elevator booking and customer/designated representative availability must be arranged before work proceeds.

Client-supplied flooring is reviewed case by case and is not the preferred service model. Victorious may need the product URL, manufacturer specifications, installation instructions, measurements and site inspection before accepting the work. Measurements must be completed or verified by Victorious.

Customers can use the carpet normally once installation is complete. Vacuuming can be done right away. Victorious recommends avoiding stiff roller/beater bars or aggressive power brushes unless the bristles are soft and suitable for the carpet. Firm bristles can damage carpet fibres and may cause pulls or snags, especially on loop or Berber carpets.

Carpet seams should not be presented as invisible. A seam is a joined line, and a trained eye can usually locate it. Visibility depends on carpet style, fibre, colour, lighting, room angle, seam direction and traffic pattern. Some seams are naturally less noticeable, while others may show more from certain angles. Over time, with normal compression and use, some seams may become less visible and blend better into the carpet.

Most customers tolerate new carpet odour without issue, similar to other new interior materials such as a new vehicle, fresh paint after drying or new office equipment. Customers sensitive to odours should ventilate the room during and after installation and may choose to sleep in another room, another level of the home or elsewhere for the first night if needed.

No. Victorious does not trim doors. If new carpet height affects bedroom, closet or basement doors, door trimming must be handled by a qualified handyman or carpenter. Victorious may be able to refer customers to a handyman when needed. Door clearance items can be addressed during the site visit, inspection or consultation.

Where possible, baseboards should be installed after carpet installation, with the baseboard lightly touching the carpet rather than compressing it. Carpet installation is construction work, and carpet backing can have a sandpaper-like effect when it contacts walls, corners, baseboards and painted surfaces. Scuffs, minor marks, paint touch-ups or paint peeling from poorly bonded paint are the customer's responsibility. For hard-surface flooring, baseboards and/or shoe moulding/quarter round may be removed, replaced or added depending on the project scope.

Scheduling flexibility is available for commercial projects and is reviewed case by case based on building rules, business operations, crew availability, access and project scope. Advance planning is required.